Privacy Policy

Who We Are

Hill Country Slabs ("we," "us," or "our") provides professional concrete leveling services across Central Texas. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at hillcountryslabs.com or interact with our services.

Information We Collect

Information You Provide

When you submit our quote request form, we collect the following information:

• Name
• Phone number
• Email address (optional)
• City
• Type of service needed
• Project description
• SMS opt-in consent status (whether you agreed to receive text messages)

Information Collected Automatically

When you visit our website, we automatically collect certain information through analytics tools, including:

• Pages visited and interactions with our website
• Browser type and device information
• Referring website or source
• General location data

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and provide our concrete leveling services
• Communicate with you about your project via phone, email, and SMS (if you've opted in)
• Improve our website and understand how visitors use our site
• Measure the effectiveness of our advertising campaigns

SMS Consent and Phone Number Data

Phone numbers collected through our quote request form and the associated SMS opt-in consent information are used solely by Hill Country Slabs to communicate with you about your quote request, appointment scheduling, service updates, and related service matters.

We do not share phone numbers or SMS opt-in consent information with third parties, affiliates, or partners for marketing or promotional purposes under any circumstances. SMS consent data is not sold, rented, or transferred to any third party for their own marketing use.

Phone numbers may only be shared with service providers who assist us in delivering SMS messages (such as our SMS platform provider, Twilio) strictly for the purpose of sending messages you have consented to receive.

You may opt out of SMS messages at any time by replying STOP to any message, or by contacting us at (737) 287-4308 or info@hillcountryslabs.com.

Third-Party Services

We use the following third-party services that may collect or receive your information:

• Twilio — SMS delivery platform used to send text messages to customers who have opted in. Twilio processes phone numbers and message content solely to deliver SMS on our behalf.
• Mixpanel — Website analytics to understand how visitors use our site. Mixpanel collects anonymous usage data stored in your browser's local storage.
• Meta (Facebook) Pixel — Conversion tracking and advertising optimization. The Facebook Pixel collects data about your visit to help us measure ad effectiveness and deliver relevant ads. You can opt out of Facebook's data collection at Facebook Ad Settings.
• Slack — We receive quote form submissions via Slack to respond to your inquiry promptly.

These services have their own privacy policies governing how they handle your data. We do not share SMS opt-in consent information or phone numbers with Meta, Mixpanel, or any advertising or marketing platform.

Cookies and Local Storage

Our website uses cookies and browser local storage for analytics purposes. These help us understand how visitors interact with our site. You can disable cookies through your browser settings, though this may affect some site functionality.

Data Sharing

We do not sell your personal information. We do not share phone numbers or SMS opt-in consent information with any third party for marketing purposes. We only share your information with the service providers listed above for the specific operational purposes described in this policy, and with service providers who assist us in delivering our concrete leveling services.

Data Retention

We retain your personal information for as long as necessary to provide our services and respond to your inquiries. If you would like us to delete your information, please contact us using the details below.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS messages by replying STOP to any text from us
• Opt out of analytics tracking by disabling cookies in your browser

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (737) 287-4308
• Email: info@hillcountryslabs.com